Top

Content Update

It includes a modification in text descriptions, photos, navigational menu, file and link attachments, embedded source videos and plugins, and meta descriptions.

Performance Audits

It includes comprehensive scan of broken links, site optimization score value report of all pages, web component scan of all pages and Web Traffic Report (Google Analytics).

Backup and Restore

Zipped project export which including exportable JS plugins, CSS and non-database media, dedicated cloud Storage Archive (with versioning per service request) and lastly restore project folder back to cloud hosting in the event of web attacks or website issues.

Customer Experience

Fast Phone and Email Communication Response Time which includes service request acknowledgement, statement of account, upgrade/downgrade of plans, custom quote package during business hours.

About Us

With over 10 years in the QA business and the launch of our own company just last year, we pride ourselves of our team’s evergrowing innovation in the tech business. With the addition of our web support service, we aim to forge long-term relationships with our loyal clients we have met along the way. Our community dynamic also welcomes new people to be involved and be a part of our family.

Our web support service is primarily built to provide an extended help that we have collectively agreed to pursue from the feedback we have received from our patrons. The creation of this outlet serves as our answer and a statement that, we value our clients as much as we value our company.

About Us

Our Subscription Plans

Offers you a different subscription plans promo...

  • Standard
  • One pager sites, microsites and small interactive websites
  • $29.99 / month
    ( For Annual Subscription )
  • Advanced

  • Blog Websites
  • $59.99 / month
    ( For Annual Subscription )
  • Premium

  • eCommerce Websites
  • $99.99 / month
    ( For Annual Subscription )
Services Standard Advanced Premium
Content Update

●   Text Descriptions

●   Photos

50 100 250

●   Navigational Menu

●   File and Link Attachments

●   Embedded Source Videos and Plugins

●   Meta Descriptions

E-commerce Specific

●   Change in product prices

●   Change in product descriptions
    (quantity, general overview and etc.)

●   Online specials (sales, promos, discounts, one simple banner and etc.)

Performance Audits

●   Comprehensive Scan of Broken Links

●   Site Optimization Score Value Report (All pages)

Backup and Restore

●   Zipped Project Export (including exportable JS plugins, CSS and non-database media)

●   Dedicated Cloud Storage Archive (with versioning per service request)

75 GB 140 GB 250 GB

●   Restore Project Folder back to cloud hosting in the event of web attacks or website issues.

Subscription Perks

●   Number of Monthly Service Request

2 4 6

●   Turn-around time of Service Request

4-5 days 2-3 days 24 hrs

●   End-of-Request Overview Report

Our Web Support Service

We support various web frameworks and hosting services...

Codeigniter Framework

Codeigniter Framework

It is a PHP MVC framework for developing applications rapidly. CodeIgniter provides out of the box libraries for connecting to the database and performing various operations. Like sending emails, uploading files, managing sessions, etc.

Laravel Framework

Laravel Framework

It is a web application framework with expressive, elegant syntax. We believe development must be an enjoyable, creative experience to be truly fulfilling. Laravel attempts to take the pain out of development by easing common tasks used in the majority of web projects, such as authentication, routing, sessions, and caching.

Wordpress Framework

Wordpress

It is a content management system based on PHP and MySQL that is usually used with the MySQL or MariaDB database servers but can also use the SQLite database engine. Features include a plugin architecture and a template system.

Ruby on Rails

Ruby on Rails

It is a server-side web application framework written in Ruby under the MIT License. Rails is a model–view–controller framework, providing default structures for a database, a web service, and web pages

Django Framework

Django Framework

It is a high-level Python Web framework that encourages rapid development and clean, pragmatic design. Built by experienced developers, it takes care of much of the hassle of Web development, so you can focus on writing your app without needing to reinvent the wheel. It’s free and open source.

cPanel Framework

cPanel

is the company that builds cPanel & WHM. cPanel & WHM is an online Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site to the website owner or the "end user"

Frequently Asked Questions


1. What CMS's are covered?
Soul QA Plus only touches in Wordpress CMS aside from that, our technical team may request an early access to the client’s CMS (if not WordPress) and will provide a consensus if the CMS used fits with their expertise to actually deliver service request in a timely manner. Soul QA Plus is willing to file non-disclosure agreement prior to the access of any resource-related documents, online frameworks and etc., our technical team deems necessary to be reviewed before subscription.
2. Can I have multiple sites with a single plan?
Unfortunately, if you plan to enroll multiple websites under our service, all are needed to undergo separate onboarding process and subscription plans however, we do allow to have one credit card enrolled for all subscriptions.
3. Will unused hours in a month be carried to the next month?
No, the allotted service requests per month are fixed, suppose that you did not make a request in a given month, next month’s number of service request and agreed hours will remain as is. We highly encourage our clients to engage in minor service request to make the best out of their subscription. We will email you occasionally regarding service request.
4. Is my data safe?
We understand the severity of data compromise nowadays that’s why we advise our clients to hand-off their credentials, link access, and other necessary resources to the proper contact person of Soul QA Plus which should be mentioned in an email. However, we do agree that is not enough, here in Soul QA Plus, we maintain all the resources you’ve given us such as hosting link access, credentials, and other documents offline, we do plan to have a dedicated portal for our sales, clients and technical team sometime soon so the idea of having a remote database is in the works. Rest assured we will notify you when we take your profile records online.
5. Do you have any contracts or cancellation fees?
Yes we do, here is the link for our terms and conditions, but if you want a brief gist of it here’s what we can say, if you have enrolled your website as an annual subscription, cancelation on the first six months will merit a 50% fee from their tied-in annual subscription, the next six months shall merit them 25%.
6. What is covered by your website maintenance plans?
Perhaps, we can interest you to take a look at our services section? However if you want an overview, we do content updates, performance audit, and as well as, … add more things here just.
7. What if the changes/upgrade i require is not listed under your website maintenance service list?
There’s nothing wrong to reach out and ask us, web maintenance is such a large scope and no one will always be able to identify what every website needs. Converse with our support team during business hours, and we can give you a response with what would be the right services and subscription plan for your website as soon as possible.
8. What if my website requires moderate programming changes as well?
We will be glad to make any changes as required for your website however it is not covered in the scope of maintenance plans. So we will submit customized quote based on the changes required. All changes will be handled as a separate project. Aside from that, we take this up to our technical team to consider if the changes are something they can perform in an appropriate time as well as, deliver in a refined and well-constructed web programming.
9. Will you work on my site, even if it was created by someone else?
Of course, that’s the idea of our web maintenance, we pride ourselves to adapt in anything we get our hands on. We however would need at least 1-day access to acclimate ourselves with how your website is built from front-end to back-end architecture.
10. How much are you going to charge me for the work?
We charge you as per your enrolled subscription plan. However, if there are special requests such as;
11. Do I have to be on a maintenance retainer?
Yes, our service is an annual billing policy so in order to avail our services both the client and ourselves will work together under a contract.
12. If I’m on a retainer, what happens with my hours?
The hours is consumable per service request based on a subscription level
13. Who owns my website files?
All of the files are uploaded in your server, and subscribing to our maintenance service would mean that you are permitting us to have a copy of those files. This is necessary since if we are to make changes we will apply them directly on the files however, suppose that you have a CMS like Wordpress, Drupal, and etc. Our changes would then be applied there given that
14. Shouldn’t my hosting company do maintenance?
They technically do maintenance however, they only concern themselves with the server-side of things. Majority of hosting companies observes maintenance if your website server is up, traffic serving is good and, if their clients can access the hosting dashboard. They don’t really involved themselves with how your website is performing such as; button and link functionalities, website layout across viewports, error pages, volume of site visitors, and so much more. We’d be more than happy to have talked with you about this, give us a call.
15. How is payment handled?
The payments are handled through online present
16. What type of payments do you accept?
As of now, we only accept bank issued credit and debit cards. Paypal will soon be up for support.
17. How can i start with website maintenance services?
Tell us what you need updated and we will take care of it for you. A project manager will keep you up-to-date. Once completed, we will let you know so that you can review the changes and be sure everything is done to your satisfaction. We will take care of everything so you can focus on what matters most.
18. How long have you been in business?
Soul QA Plus was built from Soul QA company who helps companies launch their website. We support dev agencies with our QA team or work hand-in-hand with theirs. Then, we realized how expensive it is to pay per hour just to make sure you launch a functional and secured website. So we thought on extending our service in a very affordable way.

Get in touch with us


Curious about our web support? why don't we talk about it


Soul QA Plus
Manhattan Beach, CA 90266
Call us at (877) 921-3540
info@soulqa.com
Contact Us